EMAIL US

For anything the FAQ doesn't cover, we read every message.

tkessel@downloadfreewill.app

We aim to respond within 24 hours, weekdays.

FREQUENTLY ASKED.

Tap a question to expand the answer

How does Freewill actually work? +

Freewill gives you one social confidence challenge per day for 30 days. Each challenge is grounded in cognitive behavioral therapy (CBT), exposure therapy, and habit stacking — the same principles licensed therapists use.

Challenges start tiny (make eye contact, say hi to a barista) and gradually expand your comfort zone. Your hermit crab mascot levels up alongside you, emerging from its shell as you build courage.

What's the difference between Free, Pro, and Custom? +

Free — Days 1–7 daily, then one challenge per week. No streaks.

Freewill Pro ($7.99/mo or $39.99/yr) — Full 30-day journey, unlimited shuffles, streak protection.

Freewill Custom (~$9.99/mo or $49.99 one-time) — AI builds a personalized track around your specific fears and goals after a quick survey. Coming soon.

How do I cancel my subscription? +

All subscriptions are managed through Apple. To cancel:

1. Open Settings on your iPhone
2. Tap your name → Subscriptions
3. Find Freewill and tap Cancel Subscription

Cancellation takes effect at the end of your current billing period — you keep Pro access until then.

What happens if I miss a day? +

If you're on Free, your streak just resets. No big deal — pick up tomorrow.

If you're on Pro, you have streak protection: one missed day per week won't break your streak. Use it when life gets in the way.

The 30-day journey itself doesn't expire — pick up where you left off whenever you're ready.

A challenge feels too hard. Can I skip it? +

Yes. Tap Shuffle to swap for a different challenge of similar difficulty. Pro users get unlimited shuffles; Free users get a few per journey.

That said — challenges are supposed to feel a little uncomfortable. That's the point. Sit with it for a minute before swapping.

Is Freewill therapy? +

No. Freewill is a wellness tool that uses techniques from evidence-based therapy, but it is not a substitute for professional mental health care.

If you're dealing with severe social anxiety, depression, panic disorder, or any mental health condition, please work with a licensed therapist. Freewill can be a great supplement, not a replacement.

How do you protect my data? +

Your data is encrypted in transit and at rest. We don't sell it, share it with advertisers, or use it for behavioral ad tracking — period.

Read the full details in our Privacy Policy.

What happens after Day 30? +

You unlock the Stage 7 crab — fully out of its shell — and choose what's next:

Free Roam — Maintenance challenges to keep your skills sharp. Don't show up and your crab will start to shrink back.

New Journey — Pick a different domain (professional confidence, dating, public speaking) and start a new 30-day track.

Can I delete my account? +

Yes, at any time. Open the app → Settings → Account → Delete Account.

This permanently removes your personal data from our active systems within 30 days. Note that deleting your account does not automatically cancel your Apple subscription — do that separately in iOS Settings.

Found a bug? Have a feature request? +

Send it our way. We're a small team, and feedback from real users genuinely shapes what we build next.

Email tkessel@downloadfreewill.app with as much detail as you can — what you were doing, what device you're on, screenshots if relevant.

IN A CRISIS?

If you're experiencing severe distress or thoughts of self-harm, please reach out for immediate support.

US: Call or text 988 (Suicide & Crisis Lifeline)

UK: Call 116 123 (Samaritans)

International: findahelpline.com