SUPPORT

Stuck? Confused? Just need a human?

EMAIL US

For anything the FAQ doesn't cover, we read every message.

We aim to respond within 24 hours, weekdays.

tkessel@downloadfreewill.app

FREQUENTLY ASKED

Tap a question to expand the answer

Every day you get one real-world social challenge: something small and doable, not a performance. You complete it, reflect on how it went, and your crab evolves. The challenges are graded: they start small and get progressively harder as you go. The science behind it is CBT and exposure therapy. Your brain rewires by doing, not by reading about doing.

Everyone starts with a 7-day free trial of Freewill Pro. After the trial, Pro is $5.99/month or $39.99/year and unlocks every daily challenge plus full access to the Cove. If you don't subscribe, Freewill Lite is free forever: one warm-up challenge a day, every crab stage you earned, and read-only access to the Cove.

The Cove is Freewill's community. Share how a challenge went, send a Snap when someone pulls off something hard, add friends, and join rooms for the situations that stress you out, like small talk, dating or work. You pick a handle, and your real name only shows to friends you accept. Anyone can read the Cove. Posting, Snaps, rooms and friends come with Freewill Pro.

Open your iPhone Settings, tap your name, then Subscriptions, find Freewill, and tap Cancel. Cancellation takes effect at the end of your current billing period. You won't be charged again after that.

Nothing bad. Your crab waits. Your streak resets, but your crab and all your progress stay exactly where they are. Missing a day isn't failure. It's just a day. Come back tomorrow.

You can shuffle to a different challenge once per day with Pro. If something feels genuinely unsafe or inappropriate for your situation, skip it and use the shuffle. The goal is to push your edge, not blow past it.

No. Freewill is a wellness and self-improvement app, not a clinical product. It's grounded in real science, but it's not a substitute for therapy or professional mental health care. If you're dealing with severe anxiety or distress, please talk to a licensed professional.

Your progress, challenge history and answers sync to our servers so nothing is lost if you switch phones. Your journal only leaves your phone if you turn on backup, and even then it's stored apart from your name. We use analytics to see how the app gets used, never what you type. We don't show ads, we don't track you across other apps, and we never sell your personal information. Full details in the Privacy Policy.

You've emerged. Your crab is out of its shell. You move into free roam, where you can keep doing challenges from the full bank at your own pace, with no daily pressure. The habits you've built are yours to keep.

Yes. Go to Settings inside the app and tap Delete Account. This immediately removes your account and synced data from our servers and wipes your on-device data. Note: deleting your account doesn't cancel an active subscription. Cancel that separately in your iPhone's App Store settings first.

Email tkessel@downloadfreewill.app with what you found or what you're hoping for. We read everything and respond to as much as we can. You can also send feedback right from the app, in Settings under Support.

IN A CRISIS

If you're experiencing severe distress or thoughts of self-harm, please reach out for immediate support.

US: Call or text 988 (Suicide & Crisis Lifeline)

UK: Call 116 123 (Samaritans)

International: findahelpline.com