EMAIL US
For anything the FAQ doesn't cover, we read every message.
tkessel@downloadfreewill.appWe aim to respond within 24 hours, weekdays.
FREQUENTLY ASKED.
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Freewill gives you one social confidence challenge per day for 30 days. Each challenge is grounded in cognitive behavioral therapy (CBT), exposure therapy, and habit stacking — the same principles licensed therapists use.
Challenges start tiny (make eye contact, say hi to a barista) and gradually expand your comfort zone. Your hermit crab mascot levels up alongside you, emerging from its shell as you build courage.
Free — Days 1–7 daily, then one challenge per week. No streaks.
Freewill Pro ($7.99/mo or $39.99/yr) — Full 30-day journey, unlimited shuffles, streak protection.
Freewill Custom (~$9.99/mo or $49.99 one-time) — AI builds a personalized track around your specific fears and goals after a quick survey. Coming soon.
All subscriptions are managed through Apple. To cancel:
1. Open Settings on your iPhone
2. Tap your name → Subscriptions
3. Find Freewill and tap Cancel Subscription
Cancellation takes effect at the end of your current billing period — you keep Pro access until then.
If you're on Free, your streak just resets. No big deal — pick up tomorrow.
If you're on Pro, you have streak protection: one missed day per week won't break your streak. Use it when life gets in the way.
The 30-day journey itself doesn't expire — pick up where you left off whenever you're ready.
Yes. Tap Shuffle to swap for a different challenge of similar difficulty. Pro users get unlimited shuffles; Free users get a few per journey.
That said — challenges are supposed to feel a little uncomfortable. That's the point. Sit with it for a minute before swapping.
No. Freewill is a wellness tool that uses techniques from evidence-based therapy, but it is not a substitute for professional mental health care.
If you're dealing with severe social anxiety, depression, panic disorder, or any mental health condition, please work with a licensed therapist. Freewill can be a great supplement, not a replacement.
Your data is encrypted in transit and at rest. We don't sell it, share it with advertisers, or use it for behavioral ad tracking — period.
Read the full details in our Privacy Policy.
You unlock the Stage 7 crab — fully out of its shell — and choose what's next:
Free Roam — Maintenance challenges to keep your skills sharp. Don't show up and your crab will start to shrink back.
New Journey — Pick a different domain (professional confidence, dating, public speaking) and start a new 30-day track.
Yes, at any time. Open the app → Settings → Account → Delete Account.
This permanently removes your personal data from our active systems within 30 days. Note that deleting your account does not automatically cancel your Apple subscription — do that separately in iOS Settings.
Send it our way. We're a small team, and feedback from real users genuinely shapes what we build next.
Email tkessel@downloadfreewill.app with as much detail as you can — what you were doing, what device you're on, screenshots if relevant.
IN A CRISIS?
If you're experiencing severe distress or thoughts of self-harm, please reach out for immediate support.
US: Call or text 988 (Suicide & Crisis Lifeline)
UK: Call 116 123 (Samaritans)
International: findahelpline.com