SUPPORT

Stuck? Confused? Just need a human?

EMAIL US

For anything the FAQ doesn't cover, we read every message.

tkessel@downloadfreewill.app

We aim to respond within 24 hours, weekdays.

FREQUENTLY ASKED

Tap a question to expand the answer

How does Freewill actually work? +

Every day you get one real-world social challenge — something small and doable, not a performance. You complete it, reflect on how it went, and your crab evolves. The challenges are graded: they start small and get progressively harder as you go. The science behind it is CBT and exposure therapy — your brain rewires by doing, not by reading about doing.

What's the difference between Free, Pro, and Custom? +

Freewill is trial-only — everyone starts with a 7-day free trial of Freewill Pro. After the trial, Pro is $5.99/month or $39.99/year and unlocks every daily challenge. Freewill Custom is an AI-personalized challenge track built around your specific situation. Available now in the app.

How do I cancel my subscription? +

Open your iPhone Settings, tap your name, then Subscriptions, find Freewill, and tap Cancel. Cancellation takes effect at the end of your current billing period. You won't be charged again after that.

What happens if I miss a day? +

Nothing bad. Your crab waits. Your streak resets, but your crab and all your progress stay exactly where they are. Missing a day isn't failure — it's just a day. Come back tomorrow.

A challenge feels too hard. Can I skip it? +

You can shuffle to a different challenge once per day with Pro. If something feels genuinely unsafe or inappropriate for your situation, skip it and use the shuffle. The goal is to push your edge, not blow past it.

Is Freewill therapy? +

No. Freewill is a wellness and self-improvement app, not a clinical product. It's grounded in real science, but it's not a substitute for therapy or professional mental health care. If you're dealing with severe anxiety or distress, please talk to a licensed professional.

How do you protect my data? +

Almost everything stays on your phone — your onboarding answers, reflections, challenge ratings, and journal never leave your device. The only things we sync are your account info and a small set of progress numbers so you don't lose your streak if you switch phones. We don't run analytics, don't show ads, and never sell your data. Full details in the Privacy Policy.

What happens once my crab emerges? +

You've emerged. Your crab is out of its shell. You move into free roam, where you can keep doing challenges from the full bank at your own pace, with no daily pressure. The habits you've built are yours to keep.

Can I delete my account? +

Yes. Go to Settings inside the app and tap Delete Account. This immediately removes your account and synced data from our servers and wipes your on-device data. Note: deleting your account doesn't cancel an active subscription — do that separately in your iPhone's App Store settings first.

Found a bug? Have a feature request? +

Email tkessel@downloadfreewill.app with what you found or what you're hoping for. We read everything and respond to as much as we can.

IN A CRISIS

If you're experiencing severe distress or thoughts of self-harm, please reach out for immediate support.

US: Call or text 988 (Suicide & Crisis Lifeline)

UK: Call 116 123 (Samaritans)

International: findahelpline.com